Returns & Exchanges

Due to the perishable nature of our premium meats and seafood, we cannot accept physical returns; however, we are committed to ensuring your complete satisfaction with every order. If your delivery arrives damaged or does not meet our quality standards, please contact us within 24 hours of receipt for a resolution.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, immediately check your package to ensure all items are present and still at a safe, chilled temperature.

• 2.
  Document Issues

  If you notice any damage to the packaging or quality concerns, take clear photos of the product and the shipping label.

• 3.
  Contact Support

  Email our team at [email protected] within 24 hours of delivery, including your order number and the photos taken.

• 4.
  Resolution Process

  Our team will review your claim and provide a solution, which may include a replacement shipment or a store credit for future purchases.